Locked out of email associated with my family premium account- HELP

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Locked out of email associated with my family premium account- HELP

user-removed
Not applicable

Hi, I can no longer access my email that is associated with my main family plan premium account. I am using a temporary login so I can access support, however, I would REALLY like to not have to start fresh and lose all of my music and playlists. Is there any way I can provide proof so a family member can update my email or anything along those lines. Please let me know!

1 Reply

Alex
Moderator
Moderator

Hi there @user-removed,


Thanks for reaching out about this in the Community!

 

We'd recommend contacting out customer support team here. They'll be able to have a look at the situation and help you gain access to your account again.

 

Hope this helps 🙂

 

Don't hesitate to reach out again if you have questions.

AlexModerator
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