Log In Issues & Premium trial not recognised

Log In Issues & Premium trial not recognised







HP desktop & Samsung Galaxy 8 

Operating System

Windows 10


My Question or Issue

I recently signed up for Premium and recieved email confirming trial period.


First "log-in" worked fine but 24 hours later when I tried to log in I was told password didnt match. Have now tried resetting password 4 or 5 times but wont let me log in.


I can log in from Facebook option but it takes me to FREE (non subscribed) option, not Premium.

Any assistance greatly welcome !


1 Reply


Hi there @EyeDog

thanks for reaching out !


Sorry to hear you're having an issue with your account.


Please follow the steps provided on this support page.

You can also use this help page to locate all of your account and make sure you're logging into the correct one.


Let me know how it goes 🙂

OneByBooRock Star 19
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