Help Wizard

Step 1


Log back in to Premium Family account with FB login

Log back in to Premium Family account with FB login


Premium Family 


The Netherlands 


Huawei P10 and Laptop

Operating System

Android 8.0.0, Windows 10


My Question or Issue

 I subscribed to a Spotify Premium Family account using Facebook Login.

Since I can't use these FB login credentials for the Spotify option in my Denon Receiver I also created a new Spotify login. Of course this account was a Spotify Free again. 

But now for some reason I can not log back into my paid Premium Family account using FB login. 

What am I doing wrong? 

I hope someone can help me. 

1 Reply

Hey @Held79.


Thanks for getting in touch!


When you took the Premium for Family subscription, you should have received an email receipt which states your username. Should be a code/digit if your account has been created via Facebook.


Use this username to request a new password here. You'll be able to use this username and password to login to your receiver 🙂


Should work! Let us know if it doesn't or if there is anything else that we can do for you.


Have a nice day.

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