Log in and subscription

Log in and subscription


I have been trying to log into spotify for the past 30 mins and I can't seem to log in. I even received an email saying I cancelled my subscription but I did not opt to do so!
It's saying my password or username is incorrect but that can't be possible as I'm still able to log into Facebook!
What should I do?
Thank in advance

2 Replies


Hi @Gill12, welcome to the community!


In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Support usually gets back within a day or two.


Let me know how it goes!




BittencourtSpotify Star
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Hey thanks a lot @Bittencourt 🙂 I've managed to get in touch with them via twitter, so hopefully they can sort it out. I also managed to flick them an email via contact support on instagram.

Really hope I hear from them soon!

Thanks again 🙂 

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