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OrnsteinSoulsTV
Newbie

I have my email and my username,  but I go to reset my password and I know what I reset it too and it won't let me into my account. No matter how many times I reset it won't let me in. 

4 Replies

Alfredo
Roadie

Hey @OrnsteinSoulsTV, welcome to the community!

 

Let's try completely deleting the current application, and reinstall the latest official Spotify version. You can find it through this link.

 

You should be able to log in once the app is up to date.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

ELWG
Newbie

Android 5.0.2

Same issue

Before re-install,

Correct credentials entered

Logs in for 0.5 of a second as usual

Then it reverts to the new user opening screen

 

Incorrect credentials

"Wrong username/password"

 

After re-install + restart

Correct credentials entered

Log in button swaps to "logging in" and then reverts

 

Incorrect credentials entered

"Wrong username/password"

 

 

alrightty
Casual Listener

have the same problem on Spotify android. I believe I've entered the correct username and password but it kept rejecting it.

Alfredo
Roadie

Hey folks!

 

When reinstalling spotify, try connecting your mobile devices to a desktop via USB and delete any Spotify folders from the old installation.

 

Once the phone is clear of any old Spotify files, install the latest official app using the link above.

 

That should allow you to use Spotify again on Android.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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