Log in issues with premium

[Judanca]

Hi everyone,

I recently tried to get into my spotify account (which I use very often) and I can not log in. I am Premium and I moved into another country also recently. All my devices are not letting me use my premium account (apple and android). I have reset my password over 5 times and it still tell me that either my username or password don't match (code error 3). PLEASE, can someone tell me what to do?

I don't want to be paying for something I don't get, also I love using spotify.

All my devices are rejecting my log in!

[Billy-J]

Hey @Judanca, and welcome to the community.

Hope you're doing great! 

Since you have already tried resetting your password multiple times, I'd recommend getting in touch with Removed link

If you need help with anything else, just let me know 🙂 

[Judanca]

Hey!

Thank you so much for your answer!

UNFORTUNATELY I can't ask for customer help as I have to log in, and again, it does not let me even reseting the password again.

[Billy-J]

@Judanca,

Thanks for the reply.

What happens when you try to reset your password? Is there a error message?

Also, try using another browser or incognito mode to see if that helps.

Let me know how this goes!