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Logged in but can't remember what email I used

Logged in but can't remember what email I used

 

My wife is logged in to Spotify Premium which obviously she is paying for but she has got a new phone and would like to change the login over.  We can't remember how we set up her login.  All we have is her display name.

Is there any way I can retrieve the email we used from the display name?

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3 Replies

Hi DerrySteve,

 

Is your wife logged into her account on the desktop app as you can see in account what email you used?

 

If not (as you didn't mention using the desktop app so I'd assume this is the case), I would suggest you contact support using this alternative contact form: 

https://support.spotify.com/contact-spotify-anonymous/

 

It is also important to make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. 

 

 

I hope this information helps!

 

Sincerely,

A Fellow Spotify User

As far as I can tell she is only logged in on her phone.

Oh no! That does make it more difficult.

 

Given that is the case, I'd follow what I previously mentioned, which is contacting support using this alternative contact form: 

https://support.spotify.com/contact-spotify-anonymous/

 

Hope your problem gets solved!

 

Sincerely,

A Fellow Spotify User

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