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Logged out of Facebook and logged back in no longer the same account!

Logged out of Facebook and logged back in no longer the same account!

Hello, I recently logged out of my facebook attached account. When I logged back in it wasn't the same account. The time span between logging out and in was mearly seconds! All my playlists are gone. My subscription, which I paid for on the 3rd of this month is gone. The people I am following is gone. Can someone help my please? I did contact help via email but I thought this should speed up the process.

 

Case #: 02031157

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2 Replies

Hey @user-removed and welcome to the community!

 

It seems your account has been duplicated by accident. The steps you did were perfect for getting your account back. When did you send the mail? Spotify aims to answer mails within 24 hours. Please let us know if you haven't heard anything after that timeframe and we will escalate the case for you (thanks for the number).

I sent the mail no longer than an hour ago. The k you for the swift response!

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