Logged out of all of the platforms and cant log in

Solved!

Logged out of all of the platforms and cant log in

cristi88

I cant login even when i insert the right credentails

Plan

Free

Country

Romania

Device

Samsung Galaxy J6+

Operating System

Android

 

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Accepted Solutions
Marked as solution

Shawnrm19

Hi there, have you tried resetting your password? Sometimes when you use an account that has passwords exposed in a data breach, some apps will not let you log in with the old password unless you select "Forgot Password" and reset it using the link provided. 

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6 Replies

Billy-J

Hey @cristi88, thanks for reaching out to the Community!


Are you able to log in to your Spotify account here? If so, could you let me know which devices you're unable to log into?

You can also send me a screenshot of the error message shown (make sure to hide sensitive info when posting to the Community).

 

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

cristi88

I cant.

Marked as solution

Shawnrm19

Hi there, have you tried resetting your password? Sometimes when you use an account that has passwords exposed in a data breach, some apps will not let you log in with the old password unless you select "Forgot Password" and reset it using the link provided. 

Billy-J

Hey @cristi88,

 

Thanks for the reply!
Let me know the outcome after you follow @Shawnrm19's troubleshooting step. 

 

You can also send me a screenshot as mentioned in my last reply, and let me know what devices you're unable to log into so I can help further. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

cristi88
the problem is that i tried doing that but i havent receoved any link

cristi88
needed to contact the spotify team for chabgung my email adresss but the solution was good too

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