Logging in not possible

[feufollet]

Dear Spotify Community, 

today I write to you on behalf of my mother. Somehow (neither one of us knows how) she managed to forget all the login data to her premium account except her username. So we can have a new password sent via the username but she doesn't know the email account she used and by now I've already tried every single one we knowingly own.

I really do not know how this is possible, but could you please help us?

Thank you in advance! 

Greetings,

Anna

[Maxim · Accepted solution]

Hey @feufollet,

I'd recommend telling her to reach out to Support. They'll ask her a few questions and if she's successful at verifying her account ownership, I'm sure they'll be able to help her regain access to the account 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[feufollet]

Thank you, Maxim! I will try that right away!