Logging in problem with student discount (NUS)

[cupoft]

I have an NUS card and want to sign up to the student discount spotify offers, exactly as I have done for the last few years. Everything goes fine with putting in my card number etc, until I come to the screen which says...

Almost there...

For security reasons, you must enter your password to complete the payment.

I enter my password, which is definitely correct, select continue, and the page refreshes to exactly the same 'almost there...' page. I have had this continuously over the last week. I have tried on a different laptop, I've logged out and in again, refreshed the page, and I still end up with the same 'almost there...' page.

I have now been charged the full amount for the last month because I hadn't registered my student card, but I'm not sure what else I can do with this logging in problem.

Has anyone else had this problem with logging in? Is there another way to register your NUS card with spotify?

Thank you!

[Carina · Accepted solution]

It seems you haven't properly cancelled your subscription. You need to downgrade to free / cancel your subscription to apply for the student discount.

I'd also suggest reaching out to the official support team by using this contact form if you want to request a refund for this month (and if you still struggle with the student discount): https://www.spotify.com/about-us/contact/contact-spotify-support/.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.