Logging in

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Logging in

Xan-9899
Casual Listener

I'm using a different account, but I cannot log into my account user: Xan_9899 I need to reset my password but don't remember which email I've used 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

3 Replies

Re: Logging in

Emilia_8
Rock Star 10
Rock Star 10

Hello @Xan-9899

Thank you for reaching out here in the Community!

Please, take a look at this support article and follow all the relevant steps provided there. 

 

You can use your username instead of email to reset your password as well. 

More details on how to find your username (that might be different from your display name) can be found here

There's also an option to get it from a link to your Spotify profile. The username is the part between user/ and the ? symbol. 

 

If after that you're still not able to log in, make sure to contact customer support using the link from the first article. 

 

I hope you'll find this helpful! 

 

Emilia_8Rock Star 10
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Re: Logging in

Xan-9899
Casual Listener
I'm looking for my email, thanks for the help though

Re: Logging in

Emilia_8
Rock Star 10
Rock Star 10

Hi @Xan-9899

 

If you're not able to find both your email address and the username to reset your password, feel free to reach out to customer support and they'll be happy to help you further with this. 

You can use the contact form from that article. 

 

Enjoy your day! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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