Announcements

Help Wizard

Step 1

NEXT STEP

Login Failed: It looks like you already have a Spotify account with the email. Please login below

Login Failed: It looks like you already have a Spotify account with the email. Please login below

There is something wrong with my account that I cannot log in into my account via any device since yesterday.


 When I log in on Spotify software in window 7 with the "Log in with Facebook" button, I get "Spotify desktop client communication failed."


 When I tried with my iPhone which normally, it saids “failed login, error 404”


 Then last I tried logging in Spotify via web, it saids “It looks like you already have a Spotify account with the email. Please login below”. But I created my Spotify account via facebook.


 I’m used to listening to music during work, please help me.


 Thanks
 Jason

Reply
1 Reply

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts