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Login Failed: Your country does not match the one set in your profile.

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Login Failed: Your country does not match the one set in your profile.

Dear Admins,

 

I live in Austria, have an Austrian IP address, my country is set to Austria in my profile (on your webpage), STILL I cannot log in to Spotify using the correct username / password combination.

 

Any help is much appreciated.

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Accepted Solutions
Marked as solution

Not sure what is going on! I would suggest you get in touch with the customer services team directly using the online contact form and ask them to check out your account to make sure things are all good on their end. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

5 Replies

What country is returned on this site?

Hi Joe,

 

I get this. But the error message still persists... 😞

 

  • Country : AUSTRIA
  • State/Province : STEIERMARK
  • City : GRAZ

Weird, can you log into the web player?
https://play.spotify.com/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

No. It reads "Connecting to Spotify..." and hangs there for minutes.

Marked as solution

Not sure what is going on! I would suggest you get in touch with the customer services team directly using the online contact form and ask them to check out your account to make sure things are all good on their end. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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