Help Wizard

Step 1


Login and password reset are not possible.

Login and password reset are not possible.




south korea


(iPhone 13 mini, Macbook Pro late 2019, Desktop)

Operating System

(iOS 17, Windows 10, macOS 14)


My Question or Issue

I signed up through Google login.

Google login and password reset are not working at all. I've tested these methods in both regular and incognito modes.

Environments I've tried:

  • Windows Chrome
  • macOS Chrome, Safari
  • iOS (iPhone) Chrome, Safari, Application

I also tried using the username on the receipt.


Is there no customer support for Spotify? I can't even get any advice. How can I resolve this? 

2 Replies

I have checked both the spam folder and the inbox for received emails.

Hey there @angry6,

Thanks for reaching out on the Community!

Just to confirm, are you having issues signing into the app on all of your devices? Are you able to log into the account page?


If possible, could you try connecting to another network to see if you notice any difference?


Should the issue persist, however, we recommend getting in touch with our Customer Support team, so that they can have a look at things backstage.


Let us know how you get on.

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