Login error - not receiving passord

[herre_jemini]

Hi. 

My son's spotify account "miksepult" is not accessible anymore.   When trying to reset password, no email is showing up. 

Sent an email to Spotify support team June 5th - spotify case "#0073774 Reset password ref", still no response from Support Team.

What should be our next step ? 

[Peter__]

I will escalate that case to the community team to chase up for you.

Peter

[Jamie]

It appears that the case # you have provided is missing a digit. Could you double check this for us. Once we have the full case #, we'll get this looked into for you.

[herre_jemini]

Sorry, correct case # 00737784

[Jamie]

Thanks for that! I have now sent over an e-mail in response 🙂

[rusket]

Hi

I have had the same problem for a few months now. Have also contacted support, but no answer.

I can not reset my password when I don@t get the email. Can you please help?

[Adam]

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@rusket wrote:

Hi

I have had the same problem for a few months now. Have also contacted support, but no answer.

I can not reset my password when I don@t get the email. Can you please help?

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Hey, I've just replied to the support case you created this morning. Check your inbox.