Login issue

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Login issue

user-removed
Not applicable

Plan

Free

 

My Question or Issue

I've been logged out of my devices - computer and iphone. I've tried resetting the password but I don't receive the reset email - and I've forgotten which email I used before - and my username is not connected to my FB account. I've had my username for years - iErika123, and I need help accessing my account again!

3 Replies

Betreff: Login issue

Rising Star 16 ListenToGlobal
Rising Star 16

Hey @user-removed.

If you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify with.

If you want to change the email address linked to your Spotify account, I’d recommend reading this article.

Let me know how it goes!

Felix

ListenToGlobalRising Star 16
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Note: I'm not a Spotify employee.

Betreff: Login issue

user-removed
Not applicable

Hello,

Unfortunately, the active emails that I use do not tie to my username :/ 

 

I'm not sure what to do next.

 

Erika

Highlighted

Betreff: Login issue

Rising Star 16 ListenToGlobal
Rising Star 16

Hey Erika,

 

This post should help you.

 

Let me know.

Felix

ListenToGlobalRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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