Login problem - resetting the password

[eeyagli]

Dear community members,

I have been suffering from a problem that makes me crazy for two days. Let me describe it step by step:

• Yesterday, when I logged in to my account on desktop, it suddenly logged me out (then I tried again and again but it was all the same)
• Then I tried to reset my password. I submitted my e-mail address but right after it, I saw the message: The email address you provided is not associated with an active Spotify account.
• Then I submitted my username to reset my password but I did not receive any mail from Spotify.
• I should note that the same stuff happened to me around ten days ago (16 October, 2017) and submitting my e-mail to the form, I resetted my password.

I tried to describe my problem above. Really it will be painful without Spotify.

Best,

---

I just registered for this account to state my problem.

[eeyagli]

Any solution 😞

[LeoRager]

Hey eeyagli! 

In this particular instance, I would redirect you to a link to Contact Spotify without logging in, please make sure your logged out of your community account and any spotify programs I’d suggest you open it in a incognito window or private Window.

Use an email for the support to reach you and also the emails/usernames of the account in question. In addition, please provide details to prove that the account is yours. For example, how you pay the subscription (Card/PayPal/Pre-Paid/Mobile) If you pay per card, please include the last 4 digits, in order to help speed up your enquiry.

If you have a address or date of birth on the account please include that so the account can be discussed with you for Data Protection Reasons.

Links:

Either, fill out this contact form: https://support.spotify.com/contact-spotify-anonymous/
or you can contact them via Social Media. Here's the link: Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM with your last known email or username 🙂

Hope they can get this sorted. Cheers!

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