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Hi, muy doughter lost her phone with a Spotify premium account. The problema is that she dosnt remembre her user name and password.

what can we do?

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1 Reply

Hey @jcalderonm,

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Be sure to use that username to login to your account. It's the one with the Premium features.

 

You can login to the website with that username to check the status of your subscription, and your receipts.
 
Hope it helps. ๐Ÿ™‚
osorniosSpotify Star
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