Lost Access To Account and Still Charging Me.

[RyanMason]

About a month ago I switched from an account I was sharing with a friend and moved to a separate account and *I thought I canceled the membership... Turns out I didn't* and here I am receiving two charges for two accounts and one I no longer have access to anymore. Just curious how I would go about proceeding with this problem?

Plan

Premium

Country

Canada

[Billy-J]

Hey @RyanMason, and welcome to the community.

Hope you're doing great! 

I understand you're concern. In this case, you can check out this guide on finding accounts. If that doesn't work, you can also check out this support article for more info and the next steps to take (that is even if you've canceled).

I hope this helps. If you need help with anything else, just let me know 🙂