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Lost Account, e-mail adress no longer connected to account.

Lost Account, e-mail adress no longer connected to account.

This morning when starting my computer i was logged out of Spotify and couldnt log in. Trying a password recovery i got a message that the e-mail adress isnt connected to a spotify account (i double checked the adress). It seems like my premium account that i have had since the start of Spotify has just vanished (posting this from my girlfriends account). I havnt changed payment method or anything else lately. Is there a "roll-back" fix for this or can i in some way get in touch with Spotify support?

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1 Reply

Hey @Thereze,
I'm sorry to hear this!
There's some info on logging in at https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/
If you can no longer access the email on your account however, I'd recommend reaching out to Support one of the below ways:
Email: https://www.spotify.com/about-us/contact/contact-spotify-support/
Twitter: https://twitter.com/SpotifyCares
Facebook: https://www.facebook.com/SpotifyCares
They'll be able to take a look backstage

 

Have a nice day!

LK608

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