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Lost Everything I had woth Spotify

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Lost Everything I had woth Spotify

UCKFOUY
Newbie
I've rebooted my phone and spotify doesnt know me anymore.....

Its lost my credit card details, lost my playlists, still had my email address but Im no longer premium and everything is gone...

Im trying to contact someone because I'VE ALREADY PAID!!!! But can't use any of it....
1 Reply

Re: Lost Everything I had woth Spotify

MonicaM_Bogota
Roadie

Hi, @UCKFOUY!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help. 

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