Lost Profile, Playlists

[Dolfan515]

Plan

Premium

Country USA

Device

Samsung Galaxy S7

Operating System

My Question or Issue

 I was previously logged in to Spotify via Facebook, with a Premium monthly subscription.

Today, I changed my email address on file with Spotify. Now I can't get in to my original account, as it was linked to Facebook, which I no longer have.

Everything is gone, and I want to get it back.

[Brunelicia]

Hi @Dolfan515,

Welcome to the Community!

Since you're not seeing your playlists, I recommend you to double check this article to make sure you don't have a second account.

If your Premium account was created with Facebook, even if you don't have access to your profile anymore, you can try to reset your password here. You'll need to enter your email address connected with your Premium account.

Once you have reset your password, you'll then be able to access your Premium account from now on with your original email address and a new password.

If that doesn't work, please take a look here.

Hope this helps! 🙂

[Dolfan515]

Thank you! Spotify was able to help me last night. All is well!

[Brunelicia]

Hi @Dolfan515, 

I'm glad your problem was solved, if you need anything else, let me know! 🙂