Lost a playlist

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Lost a playlist

trishytrish
Casual Listener

Hello and nice to meet you!

 

I've been a Spotify user for some time now and just noticed one of my playlists disappeared.  I did not delete it and was just using it yesterday.  Just trying to see how I can get that back asap.

 

-Trish

 

 

1 ACCEPTED SOLUTION
Solution!

Richard
Roadie

Hey Trish, welcome to the Community.

 

I've moved your post into the Accounts board so that we can deal with it here.

 

We've attempted to restore your playlist now. Did it get back to you alright?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

View solution in original post

12 Replies

cattle55
Regular

Hi, something really similar has happened to me. I made a playlist yesterday, offline, and now it is not there- any help would be FAB.

 

Many thanks, Catherine

Peter__
Community Legend

@cattle55 wrote:

Hi, something really similar has happened to me. I made a playlist yesterday, offline, and now it is not there- any help would be FAB.

 

Many thanks, Catherine


Hi Catherine 🙂 

 

Are you using Spotify on your computer or a mobile device? 

Also, is the playlist still on your account, just not available in offline mode?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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cattle55
Regular

Sorry, so I mean the playlist isn't there on the account at all, as far as I can see- online or offline

Peter__
Community Legend

@cattle55 wrote:

Sorry, so I mean the playlist isn't there on the account at all, as far as I can see- online or offline


Ok!

Are all of your other playlists still there or are they missing too?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

cattle55
Regular

Yes all of my other playlists are there

Peter__
Community Legend

It sounds like the playlist has either had some error in saving or has been deleted by accident. 

I would suggest you pop the name of the playlist onto the official playlist recovery topic and hopefully a member of the Spotify team will be able to restore that for you next time they are online.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

chelle223
Casual Listener

I managed to delete a playlist (or should I say my graceful cat managed too).  Anyways, is there any way to recover a playlist that has been deleted?

Peter__
Community Legend

Hey! 🙂

Have a read at the official playlist recovery topic for instructions on how to recover your playlist. There is a form in the 3rd bullet point, if you fill it in a member of the Spotify team will restore it for you the next time they are online 😉 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

chelle223
Casual Listener

I filled out the form.  Thanks Peter!

cattle55
Regular

Hi Peter, 

 

Thanks for your quick response. I've been using a computer (Mac), and it is now online- but the playlist isn't there.

 

Best, catherine

Solution!

Richard
Roadie

Hey Trish, welcome to the Community.

 

I've moved your post into the Accounts board so that we can deal with it here.

 

We've attempted to restore your playlist now. Did it get back to you alright?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

View solution in original post

trishytrish
Casual Listener

woohoo! yes, its back! that was quick.

 

thanks a bunch 🙂

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