Lost access to email account and cannot log in to Spotify to cancel

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Lost access to email account and cannot log in to Spotify to cancel

Goldenmagnolias
Casual Listener

I’m inquiring for my father. A friend set up his Spotify account for him and used an older email that he no longer has access to, he doesn’t have the password. He wants to cancel his subscription, how do i help him do this?

2 Replies

SergioDavid
Roadie

Hey @Goldenmagnolias, welcome to the Community!

 

In this case, it'd be best if he reaches out to our team via Twitter or Facebook. They'll be able to take a look at his account to see what can be done.

 

Hope that helps.

Goldenmagnolias
Casual Listener
Hi, thank you for responding. Unfortunately my dad is not on Twitter or Facebook. Would I be able to reach out through my account on his behalf?
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