Lost all my playlist and contacts

[xhaia15]

I log on to my desktop app and all of a sudden I get this notification asking me to allow spotify to post on my facebook wall. I had already disable that option a lont time ago. After I click "not now" cause I don't want to share what I listen to, the app went crazy and started popping and closing the same window. I force quit and login again, same thing happen.

The third time, my followers and my playlists were all gone. Deleted. It was like I've just subcribe to spotify.

How can I get back all my info. I don't understand what happen!

Help, anyone?

[MattSuda]

It is likely that you have created a new account using Facebook.

Try logging out of the app, and then log back in with your Spotify account.

[xhaia15]

I've tried this but it didn't work. I keep seeing my new (empty) profile.

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[xhaia15]

I'm going try and see what happens!

Thanks for the reply 🙂