Lost downloads

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Lost downloads

ts2019
Casual Listener

Plan - Premium

Country - UK

Device - iPhone 7

Operating System - iOS 12

My Question or Issue - Today I logged on to Spotify to see that I lost about 150 of my 'liked' songs, maybe a few months worth. These had been downloaded to my phone - I still have about 500 that have been downloaded, so I have just lost the last few months basically, and 8 random songs have been added. 

 

Is there any way I can see what I have previously downloaded as liked songs and download them again? 

 

Thanks

 

4 Replies

Re: Lost downloads

Rock Star 22
Rock Star 22

Hey @ts2019, thanks for reaching out to the Community!

 

I'm sorry to hear this. I'd recommend checking out this support article for more info and the next steps to take.

 

Have a great day :)

Billy-JRock Star 22
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Re: Lost downloads

ts2019
Casual Listener

I guess I can't get the downloads back then? Or see what has been deleted / access a historic version of my playlist?

Re: Lost downloads

ts2019
Casual Listener

And thanks for your reply!

Highlighted

Re: Lost downloads

Rock Star 22
Rock Star 22

Hey @ts2019,

 

Yes you may be able to! The support article I provided give you an option to contact Customer Support (Step 2). They will take a look and see what is going on.

 

Hope this helps!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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