Lost my account information

Lost my account information


I lost my cellphone 2 day's ago and i can't find the account i was paying premium on it, it is possible to recover it with my credit card detail?? I try to look on the site, write them and no result, but payment are still going thru my bank account and i really want my spotify account back, thanks in advance i hope i will have serious help.

1 Reply


Hi there, thanks for coming to the Spotify Community. Sorry to hear you’re having some trouble logging into your account.

If you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify.com. Let me know if you’re unable to track that email down. Thanks!

MaximSpotify Star
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