Lost my family account members today - why?

[woody-dells]

Today, which coincides with monthly paid renewal, my family members were erased from my family premium account, and they are now on a "free" subscription, not linked to me anymore. What happened?  Can this be repaired so they get their saved lists back? 

[osornios · Accepted solution]

@woody-dells

Since every Family plan is being migrated to the new conditions, I've read reports of that happening.

You may need to add them again to your plan:

1. Go to your account page.

2. Click MANAGE.

3. If necessary, send the invites again.

[HugoMondragonZC · Accepted solution]

Eventhough i sent the invites to my family again they cannot join to the plan! 😕 just one of my family members could