Lost my music while changing payment settings

[emmakoger]

my premium account was blocked cause I changed creditcard and the payment didn't succeed. Now I upgraded again to premium but all my music is gone!! Also forgot my password and logged in by facebook, I am afraid something went wrong and maybe 2 accounts are active now. How can I get my music back??

[MaryC1]

Hey @emmakoger,

Welcome to the Spotify Community, we're glad to see you're part of the band.

We think that you might have two accounts under the same email address. Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best,