Lost my playlist

[Matthiaswalde]

I changed credit card and, changed the country settings and now I can't find any of my playlists. How do I get it back? It also shows that I'm still a free subscription.

[jsannn]

Hello @Matthiaswalde, there are few things you can try:

• Check your subscription page. Your status should be Premium.

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction