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Lost my playlist

Matthiaswalde
Newbie

I changed credit card and, changed the country settings and now I can't find any of my playlists. How do I get it back? It also shows that I'm still a free subscription.

1 Reply

jsannn
Community Legend

Hello @Matthiaswalde, there are few things you can try:

    • If you're on Premium, try signing out and back into the app. 
    • If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction

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