Help Wizard

Step 1


Lost my playlists, friends and subscription by logging out.

Lost my playlists, friends and subscription by logging out.

A few years back I started a family plan within my premium account, and after doing that my username changed into numbers instead of my actual login name. Today I received an e-mail that I had a login in Russia (I'm in the Netherlands), therefore I changed my password and logged out of all my devices. After logging back in with my normal (non-numerical) username and new password I no longer have a premium subscription, nor a family-plan and all my playlists/friend/etc. are gone. Can anybody help me? I don't want to start all over again, and I don't know my numerical login name, since I've already logged out of all my devices.


1 Reply

Hey @MirjamK, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. Skip to section Lost Anything? to get in touch with Customer Support.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

Billy-JSpotify Star
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