Lost my premium account and can't get a new one with 30 days free

[meljsw]

Hi everyone,

I had an account on Spotify since 2 years, thanks to the Bouygues Telecom's bonus. But I've lost my premium account this week, because of my operator. They told me to contact you, in order to have a premium account with 30 days free and a year at 8,99€/month. But I can't find this option of subscription in my account, it purposes me only the one at 9,99€/month. Do I have to create a new account to benefit of this subsubscription? If yes, how can I transfer my playlist to the new account?

Thank you for your help,

Mélanie.

[Maxim]

Hey @meljsw,

I'd recommend reaching out to Spotify Support so that they can take a closer look at this. Thanks 🙂

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