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Hey guys! I had to make a factory reset on my phone and when I installed my spotify account I was having problems to log in with my fb. I got on the topics here and managed to fix the thing (took forever) but now not only I lost my premium (when I try to get it again it say I used the offer already) I also lost all my music on my library, playlists and even the artists I was following.
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Ye, can feel you. It's a strange thing because the playlist and all that stuff is controlled server-side. So it's kinda strange that ,if the account is the same, your account look like a new one. If you are 100% sure that you logged with right account, I think the only thing you can do is open a ticket here : https://support.spotify.com/us/contact-spotify-support/?