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Hi
I've lost my premium account and my playlists after disconnecting my account from facebook.
When I login now, I'm logged in as a free user and I can't find my playlists any longer.
This is the case on my PC as wel as on my iPhone and my son's Ipod.
How can I get back to my old premium account (for which I am still paying)?
How can I get my favourites and playlists back?
I allready tried logging in with my old (numeric) username, but that didn't help either.
Perhaps I don't use the correct password for this username, but trying to change that password only leads me to facebook again.
Hope to get help soon.
S.
Hello and welcome to the Spotify Community!
You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).
If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.
Don't forget to check your Spam Box 😉
I tried the contact form twice now, but don't receive any answer at all.
I'll try twitter but 140 chars. is short.
If you have a case number from support, please post it here. (8 digit number)
I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon within a few days.
Thanks for your patience.
Hey @user-removed
Apologies for the delay in responding to your case. I have ensured your support request is with the right team - you'll hear from us shortly via email.
If you have already sorted this by Twitter, please let the email team know or respond here if you get a chance 🙂
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