Lost premium code receipt

[capdude]

Yesterday my mother bought me 2 spotify card worth of €30,- each but i only received the card, then I found out that you need the code on the receipt , I also found out that she threw it away.
Now I have two card that aren't worth anything what should I do ?

[MichaelJerzak]

i have escalated this to the Staff Community For you, they will be able to help you ASAP

[capdude]

So do I have to wait now ?

[MichaelJerzak]

yeah, a Staff Member will comment here soon.

[Greg]

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@capdude wrote:

Yesterday my mother bought me 2 spotify card worth of €30,- each but i only received the card, then I found out that you need the code on the receipt , I also found out that she threw it away.
Now I have two card that aren't worth anything what should I do ?

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Hi capdude, welcome to the Community.

Did you receive two physicals giftcards? If so, the code you need should be printed on the back of the card. 

Where were the giftcards purchased from? 

[capdude]

Hi greg,

According to my mother they were purchased in a supermarket called Albert heijn, that is located here in holland, they look like this.
http://www.digimuziek.nl/images/spotifygiftcard.png

And according to the site where I need to redeem them, I need the code on the receipt and the pin on the cards themself.
But as I just said, the moment my mother bought them, she just trew receipt away on the street without knowing that I needed them.
Now I have two cards with the pin number but no code.

Thank you very kindly for helping me btw.

[Greg]

Hey again!

With the cards you've linked to in your post, you should only need the number on the back that's visible after scratching off the covered section.

Are you attempting to redeem at https://www.spotify.com/redeem/ ?

If it's failing, get in contact here with the code from the card and the team will get it sorted for you.