Lost premium code

[RobertSchultze]

Last year, i've given my girlfriend a premium code as a birthday gift, which i had purchased on the spotify website. She wasn't able to use the code up until now because she did not have acces to a stable internet connection. She had printed her subscription key so she could enter it when she had a internet connection again. 

Unfortunately, she lost the printed out version and i only saved my paypal receipt which does not have the premium code on it. 

I am now wondering if there is a way to obtain the premium code again.

[Adam · Accepted solution]

Hey Robert,

That receipt might have the code on it, but it'll be hidden in a URL. It'll be something like spotify.com/redeem followed by the code itself.

If not, send me a private message on here with the order number on your receipt and I'll chase that code up.

[Squardel]

Hi

I have the same problem. 

Is it possible to do something with it? 

I got the code for a birthdaygift and I lost the code. 

What do I need to do? 

Thank You

[MattSuda]

@Squardel 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[astridaaftink]

Hello,

I have paid for the premium abonnement but I have lost the code. Can you help me?