Help Wizard

Step 1


Lost spotify account

Lost spotify account







Operating System

Windows 10


My Question or Issue

 So I logged in with my account on my phone, played some songs and then noticed that all my friends are gone, playlists and my name got randomized. After that I asked a friend and he told me that my old account is still there. 

1 Reply

Hi @user-removed!


Sorry to hear you're having trouble with this. No worries though, I'm here to help 🙂

Sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Hope this helps and let me know how you get on!

Jose_MSpotify Star
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