ME han cobrado dos veces 10€

[user-removed]

Buenos días,

Me habéis cobrado dos veces en mi cuenta premium y como he rechazado el doble pago, ahora tengo la cuenta bloqueada.

Mi cuenta es Baron-cervecero.

Muchas gracias por soluconarlo lo más rápidamente posible.

Un saludo

Pablo

[Peter__]

Hey @user-removed ! Welcome to the community 🙂

Sorry for the english reply - I hope its ok!

Since this is a billing issue, you will need to get in touch with the customer services team directly using the online contact form (which you can do in Spanish!) and they will be able to assist you further with this. Since you are being billed twice but on different dates you must likely do have two Spotify accounts and two subscriptions running, but they will be able to sort that out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[user-removed]

Thanks a lot for your reply Peter.

I will do that, I will write them an email to the no reply. However, my account is already blocked because I refused the payment. I already sent a couple of emails to support.

Thanks a lot for your time! 🙂

Have a nice day!

Pablo

[Peter__]

If you don't hear anything back within 24 hours of replying to that email, if you could post your case number (#) here I can get that chased up for you. 

Peter

[user-removed]

Hello,

Thanks a lot! I still don't have a solution! 

The case is  ref:_00DD0pxIW._500D0WWLBs:ref 

I have checked that I have two accounts:

kskillo (this one says in the web that is premium, but it's not, I have adds!)

baron-cervecero: the blocked one.

Could you please check it? Thanks a lot! 🙂

Pablo

[Adam]

Hey @user-removed - sorry for the slow reply but your case is still with the right people. They'll get back to you as soon as they can.