MI DÚO MIX PREMIUM NO FUNCIONA

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MI DÚO MIX PREMIUM NO FUNCIONA

Pasy
Visitor

Cuando contraté Plan Dúo premium podía acceder al playlist "Dúo mix" y ver un compilado de canciones míos y del otro usuario.

Ahora sólo aparecen canciones mías y un mensaje que dice que soy el único usuario en la playlist Dúo,

El otro usuario también, solo ve canciones mías a pesar de ser un usuario activo y parte del plan.

Es uno de los atractivos del plan y no podemos usarlo. Por qué sucede eso y cómo lo soluciono? Las configuraciones dentro de la app son bastante básicas y no hay mucha información sobre esto.

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4 Replies
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Re: MI DÚO MIX PREMIUM NO FUNCIONA

jotathebest
Casual Listener

Me sucede lo mismo desde inicios de diciembre y en @spotify no responden por nada, has logrado solucionar el problema de alguna forma?

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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Moderator
Moderator

Hey there @ Pasy and @jotathebest,

 

Thanks for reaching out to us! Hope you don't mind me replying in English.

 

We want to tell you that Duo Mix has been temporarily taken down due to the feature not working correctly. Please bear with us! 

 

Thanks for your understanding and patience.

 

PetyaModerator
 
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Re: MI DÚO MIX PREMIUM NO FUNCIONA

jotathebest
Casual Listener
hi @petya it has been 2 months since this was reported, any advance or the duo mix playlist will not be available anymore in the future?

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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Moderator
Moderator

Hey @jotathebest,

 

We appreciate your concern!
 

Unfortunately, we don't currently have any further updates on Duo Mix.

 

Rest assured that we're looking into getting it back up-and-running, however we don't have an exact timeline for this.

 

We suggest you keep your app updated at all times and makes sure to look out for your Duo Mix in the Made for You section in the app.

 

In the meantime, if you have any other questions, feel free to reach out to us.

 

Thanks - take care 🙂

PeterModerator
 
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