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MI DÚO MIX PREMIUM NO FUNCIONA

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MI DÚO MIX PREMIUM NO FUNCIONA

Visitor

Cuando contraté Plan Dúo premium podía acceder al playlist "Dúo mix" y ver un compilado de canciones míos y del otro usuario.

Ahora sólo aparecen canciones mías y un mensaje que dice que soy el único usuario en la playlist Dúo,

El otro usuario también, solo ve canciones mías a pesar de ser un usuario activo y parte del plan.

Es uno de los atractivos del plan y no podemos usarlo. Por qué sucede eso y cómo lo soluciono? Las configuraciones dentro de la app son bastante básicas y no hay mucha información sobre esto.

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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Casual Listener

Me sucede lo mismo desde inicios de diciembre y en @spotify no responden por nada, has logrado solucionar el problema de alguna forma?

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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Community Legend

Hey there @ Pasy and @jotathebest,

 

Thanks for reaching out to us! Hope you don't mind me replying in English.

 

We want to tell you that Duo Mix has been temporarily taken down due to the feature not working correctly. Please bear with us! 

 

Thanks for your understanding and patience.

 

PetyaModerator
 
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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Casual Listener
hi @petya it has been 2 months since this was reported, any advance or the duo mix playlist will not be available anymore in the future?

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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Moderator
Moderator

Hey @jotathebest,

 

We appreciate your concern!
 

Unfortunately, we don't currently have any further updates on Duo Mix.

 

Rest assured that we're looking into getting it back up-and-running, however we don't have an exact timeline for this.

 

We suggest you keep your app updated at all times and makes sure to look out for your Duo Mix in the Made for You section in the app.

 

In the meantime, if you have any other questions, feel free to reach out to us.

 

Thanks - take care 🙂

PeterModerator
 
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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Visitor

Está función sigue sin andar y aún así la promocionan en sus anuncios como si fuera un beneficio, pero si no funciona no lo es. Ya es septiembre, hay alguna actualización de este tema? Por qué hace una semana contratamos premium dúo y este problema sigue existiendo.

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Re: MI DÚO MIX PREMIUM NO FUNCIONA

Moderator
Moderator

Hey hey @Jose2000!

 

Thanks for reaching out this sounds a bit odd and hope you don't mind us replying in English.

 

Can you let us know what is the exact issue that you're experiencing with your Duo Mix?

 

We have an Ongoing issue about not being able to find your Duo Mix here. If that's what you're experiencing, feel free to leave a +Vote in the thread. 

 

If you have trouble joining the mix, feel free to send us a screenshot of what error message you're stumbling upon.

 

Keep us in the loop here.

ElenaModerator
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