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MY FAMILY OWNER HAS FORGOTTEN HIS LOGIN DETAILS

MY FAMILY OWNER HAS FORGOTTEN HIS LOGIN DETAILS

Im currently in a premium family account but my family owner (dad) has lost his login details. He can't recover the details as he switched phones with the details in his old phone note section. he is not on facebook as it is a spotify created account. how can he recover his detail he knows the email but when he attempts to reset his password it is not sending to email. 

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Hi @minirambo2221, welcome to the Spotify Community!

 

Since your dad is not on Facebook, then his account should have been created with an username. In this case, we'd like that your dad tries to log in using that username he chose when creating his account and the password (make sure he doedn't use his email address when trying to log in).

 

If he's not sure of the username, no worries. When he invited you to the Premium for Family plan, his username should show in the message you received with the invitation. 

 

If he's unable to log in that way and you tried to reset the password, male sure that he checks his email inbox and Spam folder.

 

Let us know how it goes. We'll be here if you need us.

JulianModerator
 
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