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Ma musique s’arrête soudainement

Ma musique s’arrête soudainement

Plan

Premium

Paie (Paie)

France

Appareil (Appareil)

iPhone 11 Pro

Système d’exploitation

IOS 14,2

Ma question ou question

Pourquoi ma musique s’arrête soudainement ?

Reply
3 Replies

Hey @bastikiller55

 

Thanks for searching for the answer you need here! 
 

Hope you don't mind us replying in English as it's the Community's official language.
 

In case your music suddenly stops it's a good idea to try logging out and back in to your Spotify account as well as closing and reopening the app. 

 

If this persists after attempting the above steps, try a clean reinstall of Spotify on your device. This will make sure you get the latest app version with all necessary updates. 

 

Let us know how you get on! We'll be here in case you need any further help with this. 

I have the same problem, the music cuts out after a few seconds (usually 3 seconds or the music does not even start), my application is updated, I disconnected and I cleared the cache but it does not work not.

I use Spotify on iphone XR and have a family plan.

Hey there @All_SeeN0,

 

Thanks for the post.

 

We'd recommend you run a clean reinstall of the app, following this guide here.

 

If that doesn't do the trick try the following:

  • Connect to a different network.
  • Log in with your account on another device, like a computer or the Web player and check if your music cuts off in the same manner.
  • Check if this happens with downloaded songs (Turn Offline mode ON) and podcast episodes.

We'll be on the lookout for your reply.

AlexModerator
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