Mail and password is not mine

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Mail and password is not mine

Oseldor
Newbie

Hi!

Since last year I've noticed that the email linked to my account together with the password for the account has been changed.

I've tried to contact Spotify like three times, but never got an answer (possibly due to the fact that everything is getting sent to the wrong mail address.).

My only way in to the account is now through Facebook, but I also want MY email to be linked with MY account aswell as MY password is the one that should "unlock it".

 

What should I do?

Please help!

 

I can't change anything without the password....

 

1 Reply
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Re: Mail and password is not mine

MattSuda
Community Legend

Hey @Oseldor

 

I suggest you contact support using this alternative contact form so they can help you


https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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