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Major problems with Spotify -- day 3 -- no Activity Feed, profile not loading, etc.

Major problems with Spotify -- day 3 -- no Activity Feed, profile not loading, etc.

Spotify is seriously busted right now. Here is a list of issues I'm experiencing: 1. Profile pic and name does not load, which seems to indicate my Spotify followers cannot follow me. 2. Activity Feed is completely broken -- the window is blank without any "residual" activity entries. 2. Advertisements and Discover recommendations not loading -- not a huge problem for me, per se, but my ads seem to refresh about once per day and then freeze in place. 3. Playlists don't load right -- this problem has been coming and going.

 

If you use Spotify for the social aspects, the service is basically turned off right now. The problem extends to free and Premium users all over the world. 

 

If you want to help, complain in clear terms and complain repeatedly.

 

This has been going on for 3 solid days. A few people from Spotify have mentioned that they are aware of the problems but there has been a conspicuous lack of communication about when the problems will be solved or what anyone is actually doing about it. To be clear: there is no ETA on an update or fix. 

 

Yes, there is an existing post about this, but the subject line of that thread is vague, and some of the respondents mentioned they "stumbled upon" the thread. Also, that thread had been marked as "Solved." I started a new thread so that users would have no problems finding a place to post and (someday hopefully) see a solution.

 

Some users are reporting even more serious problems, too, such as a complete inability to search. My account may be similarly affected but I would not know because I'm not using Spotify at all right now, except to check to see if the most obvious problem are fixed.

 

P.S. -- Ha, the spellcheck here wants to correct "Spotify" to "spotifuggle." Even your spellcheck knows how you are, Spotify. 

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1 Reply

Making multiple topics just makes it harder to keep track of things, so I'm going to lock this one for now. 

I've updated the title of the main topic about this issue to reflect it is a service issue to make it easier to find (although its hot and at the top of the first page anyways). 

 

I appreciate that this is an extremely annoying issue, but cluttering the community does make it more difficult to deal with other support requests which are not related to this issue. 

 

It is also worth keeping an eye on @SpotifyStatus for updates. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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