Membership cancelled despite the payment

[Usignola]

Hi Spotify, my Premium membership was expiring on 16.03.2017. When I saw the payment was done from my account, I cancelled it, and expected that it will be cancelled from 16.04.2017 then, as I paid for this month. But it was cancelled from 16.03.2017 directly and I didn't receive the paid money back.

Thank you

[EthanS1]

Hi @Usignola!

When you cancelled did you get a email from Spotify?

[Usignola]

Hi @EthanS1 , yes, I received the e-mail, that I had cencelled the Subscription which expires on 16.03.2017. Though the money for next month were already charged.

[EthanS1 · Accepted solution]

Hey, @Usignola!

Thanks for that quick response. For this one, you'd need to reach out to Spotify directly as they will have a procedure to be followed before issuing a refund! - These guys will take it from here! 🙂

Spotify Support can try to look into this refund for you.

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

Important if your emailing:
If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for an agent to see!

[Usignola]

Thanks a lot! 🙂 I have contected the Spotify directly.