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Merging Family plans

Solved!

Merging Family plans

I have a Family plan that i have cancelled, because i'm going to be a part of my dad's family plan instead.

I can however not accept his invite to the family plan.

 

I have cancelled my subscription, but for some reason it will not allow my subscription to continue on another family plan.

Seems like this scenario is missing from your system.

 

I have to wait almost a month before I can accept the new family plan invite. Which is very annoying. 

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Marked as solution

Hi @JimDaggert. From what's been told to me, it doesn't seem like you should be experiencing this issue, so I'm going to recommend you contact support so that they may sort this out for you. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

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1 Reply
Marked as solution

Hi @JimDaggert. From what's been told to me, it doesn't seem like you should be experiencing this issue, so I'm going to recommend you contact support so that they may sort this out for you. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

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