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Merging accounts from other countries

Merging accounts from other countries



I've just moved from the UK to Israel and would like to join my account and move it to my family's plan. How can I transfer my data?

thank you!





1 Reply

Hey @Lili0139,


Thank you for reaching out to the Community and welcome.


If you moved to a new country, you can change the information on your profile to keep using your same account in your new location. Keep in mind that if you want to start or join a Family plan, all members must live in the same country and address to fulfill the requirements.


To change the country in your account, just follow the steps of this article.


However, if you want to transfer all the info from one account to another, as we don't have access to users accounts in the Community, we'd recommend contacting our Customer Support directly, so they can check the accounts and help you further.


Hope this helps. If anything else comes up, don't hesitate to ask.

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