Missing Albums

[GarlicBreadGG]

Hello,

My account recently switched from Premium to free (this was expected). After the switch, quite a few of the albums I have had saved, have disappeared. If I find the song through search, I can see that it has been “hearted” (saved). However, when I switch back to albums, it’s not there. Is there a separate list for song I have saved? I believe I've not surpassed the 10,000 song limit.

Accessed on iPad 5th Gen (2017) with latest updates on the Spotify App with latest update.

I also notices that the menu system had changed. Screen shot provided

Thank you for your time

Plan

Free (Was Premium before issue)

Country

UK

Device

iPad 5th Gen IOS 12

[youngjoseph1996 · Accepted solution]

Hello GarlicBread! sorry to hear about your issue. Go to this link and chat with a representative & they should be able to help you with your problem.

https://accounts.spotify.com/en/login/?continue=http:%2F%2Fsupport.spotify.com%2Fuk%2Fcontact-spotif...

Hope this works, If this was helpful comment your feedback!

[AcousticGrover]

You can try visiting this link to troubleshoot your issue and see if it helps: https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/

If it still doesn't fix your issue, your best bet is to contact support via Live Chat:

https://support.spotify.com/us/contact-spotify-support/

[GarlicBreadGG]

Thanks. It turns out that there was a playlist that had just the songs I had hearted. I never used playists before, I normally just go straight to albums section. I guess on Free Spotify they sperate the two (Albums saved and songs saved).